Troubleshooting: Map

Troubleshooting: Map

My room or area does not appear accurate on the map:

The map is setup manually based on site requirements and can be up to 4000 rooms in a camp.
In the event your room or areas do not appear accurate follow the below steps:

1. Log in to the app using your mobile number and password
2. Once logged in, click the side three lines
3. Go to feedback
4. Submit feedback to opt out detailing your full name, department, and mobile
number.

This will notify your site administrator who can correct the location for you.


    • Related Articles

    • Troubleshooting: App

      Common App Questions: Does the app work offline or when out of mobile reception? The app and all data will be accessible offline including the mapping functions however any new information provided while offline will only become available once mobile ...
    • How To Search For Areas Using The Map Feature

      Searching areas on the map: 1. Type the location you are looking for into the Map search field. 2. Scroll through to find your correct number and press on it. This room can also be saved for future reference with out the need to keep searching.  My ...
    • Troubleshooting: App Login

      Having trouble logging in? Self Help:  1. Click “forgot password” to receive new password.   2. Ask your site admin to set you a new password.   3. Reset your phone after downloading. (some phones require a “restart” after a new software  download, ...
    • About the Camp Connect App

      About the Camp Connect App: The Camp Connect app keeps you informed, engaged, prepared and connected to your worksite and provides on-hand access to essential information including: Site Info Live GPS Mapping Village Information Emergency Social & ...
    • How to log in to the app

      How to log in to the Camp Connect App: To receive access to the app, a site portal user must add the user to the site. The user will receive a text message to their mobile phone with the app store download links and login mobile number and generated ...